Terms of service

✨ Terms of Service

1. Overview

These Terms govern your use of the Sea Sisters Crew website and your purchase of products from us.

By accessing our website or placing an order, you agree to these Terms and our related policies, including our Privacy Policy, Shipping Policy, and Refund Policy.

Please read them carefully before making a purchase.

2. Products

Our bracelets and accessories are handmade, and small variations are part of their unique character.

While we aim to ensure product descriptions, images, and colours are accurate, slight differences may occur due to:

  • Handmade craftsmanship
  • Natural variation in materials
  • Differences in screen display settings

These variations do not constitute faults.

3. Orders

All orders are subject to availability and acceptance.

We may refuse or cancel an order if:

  • A product is out of stock or discontinued
  • Payment cannot be processed
  • There is an error in product pricing or description
  • We suspect fraudulent or unauthorised activity

If your order is cancelled after payment has been received, we will issue a full refund.

4. Pricing and Payment

  • Prices are listed in Australian Dollars (AUD).
  • Prices may change without notice.
  • Payment must be made at the time of purchase.

We accept major credit cards, PayPal, and any other payment options displayed at checkout.

By placing an order, you confirm that:

  • Your payment details are accurate
  • You are authorised to use the payment method
  • The transaction will not be reversed unfairly or fraudulently

5. Shipping

Our shipping timeframes, delivery options, and costs are detailed in our Shipping Policy.

Once your order has been dispatched, Sea Sisters Crew is not responsible for:

  • Postal delays
  • Customs delays
  • Lost parcels caused by incorrect address information provided by the customer
  • External factors outside our control

6. Returns and Exchanges

Our approach to returns, refunds, and exchanges is outlined in our Refund Policy.

Please review this policy prior to purchase to understand your rights under the Australian Consumer Law.

7. Intellectual Property

All content on this website - including designs, graphics, photos, branding, logos, text, and product imagery - is the exclusive property of Sea Sisters Crew.

You may not copy, reproduce, modify, distribute, or republish any content without our prior written permission.

8. Limitation of Liability

To the maximum extent permitted by law:

  • Sea Sisters Crew is not liable for indirect, incidental, or consequential damages arising from your use of our website or products.
  • We are not responsible for losses caused by misuse of products, third-party errors, postal delays, or inaccurate information entered during checkout.

Nothing in these Terms excludes or limits your rights under the Australian Consumer Law.

9. Governing Law

These Terms are governed by the laws of New South Wales, Australia.

Any disputes will be handled under NSW jurisdiction.

10. Contact Us

If you have any questions regarding these Terms, please contact us:

📧 hello@seasisterscrew.com

We are here to help and want every Sea Sister to feel supported and confident. 💛