Refund policy
✨ Returns and Refunds Policy
At Sea Sisters Crew, we want every girl to feel joyful and confident in her jewellery. If something is not quite right, we are here to help. 💛
This policy applies to all purchases made through seasisterscrew.com.
1. Change of Mind Returns
We accept change-of-mind returns within 14 days of delivery, provided items are:
- Unworn, unused, and in original condition
- Returned in their original packaging
Customers are responsible for the cost of return postage for change-of-mind returns.
2. Faulty or Damaged Goods
Under the Australian Consumer Law, you are entitled to a replacement or refund for goods that are:
- Faulty
- Damaged
- Not as described
We will cover return postage for faulty or incorrect items.
3. Items Not Eligible for Return
Unless faulty, we are unable to accept returns on:
- Sale or clearance items
- Customised or personalised jewellery
4. Refunds
Once your return is received and inspected, refunds will be processed to your original payment method within 5-10 business days.
Bank processing times may vary, so it may take additional time for the refund to appear in your account.
5. Exchanges
Exchanges are available for:
- Faulty items
- Incorrect size or style (where stock is available)
If the item you want is unavailable, we will offer a refund instead.
6. How to Request a Return or Exchange
To begin a return or exchange, please contact us at:
Include your order number, a brief description of the issue, and any relevant photos (for faulty items).
We will then provide return instructions and the correct return address.
7. Important Notes
- Please do not return items before contacting us - we will confirm the correct return details.
- Sea Sisters Crew is not responsible for items lost or damaged during return transit when sent without tracking.
- Refunds or replacements cannot be processed until the item has been received and assessed.
8. Need Help?
If you have any questions about your order or our returns process, we are here to help.
We want every Sea Sister to feel confident, supported, and shine bright. ✨