Privacy policy

✨ Privacy Policy

At Sea Sisters Crew, we care deeply about your privacy. We only collect information we need to process your orders, keep you updated, and ensure you have a joyful shopping experience. We handle your personal information responsibly and in accordance with Australian privacy principles.

1. Information We Collect

We may collect personal information when you:

  • Place an order
  • Create an account
  • Subscribe to our mailing list
  • Enter a giveaway or promotion
  • Contact us for support

This may include your:

  • Name
  • Email address
  • Postal address
  • Phone number
  • Order details
  • Payment information (processed securely via Shopify and never stored by us)

We may also collect basic device and browsing information through cookies or analytics tools to help improve our website experience.

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders
  • Provide order updates and customer support
  • Improve our store, products and services
  • Send marketing updates if you choose to subscribe (you may unsubscribe at any time)
  • Prevent fraud and ensure website security

Cookies and similar technologies help us understand how visitors use our website so we can improve your experience.

3. Sharing Your Information

We never sell or rent your personal information.

We may share your details with trusted third-party service providers who assist us in running our business, such as:

  • Shopify (our e-commerce platform)
  • Payment processors (e.g., Shopify Payments, PayPal, Afterpay)
  • Couriers and postal services
  • Email marketing providers

Some of these providers may operate outside Australia, and your information may be transferred to these locations where required to complete your order.

All third-party providers are only permitted to use your information to perform services on our behalf.

4. Data Security

We take reasonable steps to protect your information from misuse, loss, unauthorised access, modification, or disclosure.

Your payment details are processed securely via Shopify and are never stored on our servers.

5. Access and Correction

You may request access to the personal information we hold about you, or ask for corrections if your details are inaccurate.

Contact us at hello@seasisterscrew.com and we will assist you promptly.

6. Data Retention

We retain your information for as long as needed to:

  • Fulfil your order
  • Provide customer support
  • Meet legal and accounting obligations

After this, information will be securely deleted or anonymised.

7. Complaints

If you believe your privacy has been breached, please contact us at hello@seasisterscrew.com and we will investigate and respond.

You may also lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

8. Updates to This Policy

We may update this Privacy Policy occasionally to reflect changes in our practices or legal requirements. The latest version will always be available on our website.